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When you are signed in
- Choose Support at the top of the page.
- Press Send a new request.
- Choose what it is about, give it a short title and tell us what happened and what you expected.
- Attach up to 3 files if it helps: a screenshot (PNG, JPEG or WebP) or a PDF, each up to 5 MB.
- Press Send request. You get a reference, such as QB-T-1A2B3C4D5E.
Follow your request on the same Support page. When we reply, you get a notification and an email. You can reply there too. If a request is closed and you still need help, open a new one.
When you cannot sign in
Use the contact page. Fill in the form, attach a screenshot if you like, and we will reply by email. Keep the reference you are given.
Tips for a quick answer
- Say what you were trying to do and what you saw instead.
- For a payment, include the Paystack reference, the date and the amount.
- Please never send your password. We will never ask for it.
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